Services
A variety of services are available at Ito-Yokado stores. You can read FAQ from customers from here. FAQ
Seven Bank ATM
Ito-Yokado has ATMs that accept non-Japanese bank cards. If your bank or credit card has the following logo, you can withdraw Japanese yen directly from our ATM.
https://www.sevenbank.co.jp/
Flexible Payment
The following credit cards, including the China Union Pay card, are accepted at Ito-Yokado.
Cards accepted at Ito-Yokado
Barrier Free
Our stores have various facilities so that every customer including elderly and handicapped customers, expecting mothers and small children can enjoy shopping.
Multi-purpose toilet
Spacious independent toilet stall. The toilet also has a crib.
Spacious fitting room
A spacious fitting room with twice the size of an ordinary fitting room is large enough to accommodate a wheelchair or a baby stroller.
*Some stores do not have these facilities.
Family Friendly
Ito-Yokado has space especially designed for infants and children.
Spacious in-store environment
Because aisles are wide and shelves are low, our stores are safe and friendly for wheelchair and baby stroller users. Good visibility ensures that you will not get lost.
Family Friendly
Ito-Yokado has space especially made for infants and children.
Babies' rest area
For customers with small children, the stores have a breast feeding room, diaper changing tables, a height-measuring gauge, weight scale and hot water for baby formula.
* Some stores do not have these facilities.
Nakayoshi Space (Friendship Space)
It is a play area for children 6 and under. Their grandparents can also wait here while the parents are shopping. Please take off the shoes before entering the area. All children must be accompanied by adults.
Target age: from 2 to 6 years old
Comfortable environment
Promoting the separation of non-smoking and smoking areas
As a measure against secondhand smoke, Ito-Yokado has only one smoking space at each store. The locations of the smoking spaces are set up with consideration for non-smokers.
* Some stores do not have these facilities.
Free lockers for customers
There are lockers which you can use for free. Refrigerated lockers are also available, so that you can make use of the lockers after purchasing fresh food, and continue to shop.
* Some stores do not have these facilities.
Usage time limit: by closing time of the same day
Free Wi-Fi
You can use free Wi-Fi at Ito-Yokado's stores.
Simply choose your gender and date of birth on the language selection screen, and you can use the service up to 6 times/day for 30 minutes at a time.
(You can also use the Wi-Fi without having to register as a member. Available in 11 languages.)
SSID: Ito-Yokado Tourist
FAQ
General｜Fashion｜Grocery
General
Q
I left something in the store.
A
If our staff finds your lost item, it will be kept in the store for a certain period of time. Please contact the store you visited.
Q
Is it OK to shop around the store while eating what I bought?
A
We ask our customers to refrain from eating or drinking while they are shopping out of consideration for other shoppers as well as for hygienic reasons.
Q
Are plastic shopping bags provided free of charge?
A
No, we charge a fee for shopping bags. The price depends on the kind of bag and its size.
Fashion
Q
Do you hem up clothes?
A
We hem up ladies', men's and children's pants, jeans and slacks purchased at our store. For details, please ask our floor staff.
Q
Can I exchange items I purchased with another color or size?
A
You can exchange what you bought with another color or size provided that it is still unused. Please bring the item, receipt and your passport to the store where you purchased the item. We do not accept sanitary items like bed sheets or underwear or items that were purchased a long time ago.
Grocery
Q
How old do I have to be to purchase alcohol drinks?
A
The minimum legal age to purchase alcohol is 20 years old.
Q
Are preservatives and artificial coloring used in the food?
A
None of our cooked meals, Bento lunch boxes or sushi contain preservatives or artificial coloring.
Q
Do you sell genetically-modified foods?
A
We do not sell genetically-modified foods except for some items the Japanese government has permitted importing such as cooking oil.
Q
I am concerned about residual agricultural chemicals of vegetables.
A
Residual pesticides of all the fruits and vegetables at our stores are below legal limits.
Q
I am concerned about environmental hormones.
A
We have banned the use of polycarbonate food trays and containers which are said to release environmental hormones. We have also stopped selling polycarbonate teething rings and pacifiers.
Ito-Yokado has a broad range of the latest products, popular and attention-grabbing items and
products made by major Japanese makers.
Cosmetics
KOSE (Sekkisui), Kanebo, Shiseido, Sofina, SK-II, FANCL, DHC, NIVEA
Drugs and Medical supplies
Takeda Pharmaceutical, Rohto, Tsumura, Santen Pharmaceuticalm, Kanebo, Ryukakusan, Wakamoto, Eisai, Chocola BB, Amino Collagen, Hakugen
Daily goods
Kao, Earth Chemical, Cow Brand Soap Kyoshinsha, Kai, P&G, Unicharm, Grocery and Beverages, Meiji, Glico (Pocky), Nestlé (KitKat), Lotte, Calbee, Koikeya, House Foods, Aohata, Kewpie, Kabaya, Mary Chocolate, Kikkoman, Nakamuraya, Imuraya Confectionery, Snow Brand Milk Products, Häagen-Dazs, Nissin Foods, ITO EN, Coca-Cola
Alcohol
Asahi Breweries, Kirin Brewery Company, Sapporo Brewery, Suntory, Nikka Whisky Distilling, Choya Umeshu
Kitchen items
Zojirushi Corporation, Tiger Corporation, Thermos L.L.C., KYOCERA
Sports goods
NIKE, adidas, Puma, ASICS, Dynamo
Toy
Tomica, Takara Tomy, Plarail, Nintendo
Fashion and Underwear
ATSUGI (ASTIGU), Samantha Thavasa, LACOSTE, Golden Bear, Edwin, Levi Strauss, Wacoal, Wing, Triumph, Fukusuke, Toray Industries
Stationery
KOKUYO, Tombow, Pentel, Showa Note (Japonika Practice Notebook)
Character goods
Pikachu, ONE PIECE, Doraemon, Chiikawa, Rilakkuma, HELLO KITTY, My Melody, Little Twin Stars Kiki & Lala, Snoopy, Duffy, Frozen, Stitch, Mickey Mouse, Winnie-the-Pooh
Home electronics
Panasonic (nanoe), Toshiba, Hitachi, Sharp Corporation, NEC, Fujitsu, Iris Ohyama, YA-MAN, ReFa CARAT
Living
Nishikawa Sangyo, Imabari Towel, Maruhachi, Bridgestone
